Yes, you will receive a second e-mail with driver contact details 24 hours before the agreed pickup time. It’s possible that you do not get driver details in some situations. In this case the driver will contact you after your landing or before the agreed pick up time from your home/hotel/office address.

Yes, it’s required to pay online in advance to confirm your booking.

We accept online payments with; Credit Card, PayPal (+3,4 %), iDEAL, Bancontact and ApplePAY.

Best way to edit your booking is via email. For last min changes please call us on +316 47 04 04 07 and we will edit your booking.

For regular transfer services, cancellation is free of charge if there is more than 24 hours left before the agreed pickup time. If there is 24 hours or less before the agreed pickup time, the total price must be paid. Cancellation can only be done by mail or call our contact center.

For hourly bookings, roadshows and weddings, cancellation is free of charge if there is more than 48 hours left before the agreed pick up time.

For guided sightseeing tours, cancellation is free of charge if there is more than 14 days left before the agreed pick up time.

For coach transfers, cancellation is free of charge if there is more than 30 days left before the agreed pick up time.

Please note that we will refund the paid amount minus the charged costs by the credit card provider 2.8% or 3.4% for PayPal payments. We do not receive this charged costs from the payment providers, when we cancel a booking.

Choose for an hourly rate upon booking when you need to visit 1 or more locations anywhere in the Netherlands, Belgium or Germany and want to be dropped off again at the pick up location. This way of traveling can be more economical, instead of a roundtrip transfer on the same day.

Hourly rates are mostly used for sightseeing tours, business visits at several locations (roadshow) and for weddings. This way the vehicle and driver is at your disposal during the agreed period. The minimum period is 4 hours hours/day.

You have two options upon booking:

– If you select the Meet and Greet option upon booking, you will meet your driver at the arrivals Gate. Our driver will be waiting there holding a name sign.

– If you don’t select the Meet and Greet option, you will meet your driver at the Meeting Point inside the Airports Central Arrivals Hall. Our driver will be waiting there holding a name sign.

– Usually we meet our passengers at the meeting point inside the Airports Arrivals Hall (near restaurant Burger King). However, you can also choose to meet your driver at the arrivals Gate. Your driver will be waiting there after passport control and the luggage claim area holding a name sign. Your driver arrives approximately 30-35 minutes after the landing. Your driver contacts you by phone if needed. Please make sure that your phone is turned on.

If you choose for this option please select YES by Meet and Greet Service upon booking ( + € 8,00 )

– Your driver will be waiting at the Meeting Point inside the Airports Central Arrivals Hall (near restaurant Burger King), holding a name sign.

Please follow the signs to the Meeting Point. Your driver arrives approximately 45 minutes after your landing at the Meeting Point. Your driver contacts you by phone after your landing if needed. Please make sure that your phone is turned on.

This doesn’t happen very often, but it is possible that the driver is not yet at the agreed meeting place due to several reasons.

First of all, please stay inside the Terminal. Please contact your driver using the details sent to your e-mail earlier or if you have not received any driver details please call our emergency number +316 47 04 04 07.

Do not take another taxi, there will be no reimbursement. (Driver can be waiting at the wrong gate, due to last minute changes made by the airport. We monitor your flight with the Schiphol Airport application.)

Your driver will be waiting at the exit of the train station near the Taxi Stand which is located on the Back Side of the train station and not at the Main Entrance.

It’s very important to follow the signs to the Taxi Stand. We kindly ask you to head to your driver after leaving the train. We are not allowed to enter the train platform. Please also note that its forbidden for vehicles to wait for too long at the train station. (Max 20 min)

By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly without any extra costs.

You have a complimentary waiting time of 70 minutes after the landing for airport pickups and 30 minutes after arrival for train station pickups. We understand that there may be issues beyond your control that could lead to unexpected delays. It’s important that you update your driver in case of issues after arriving at the airport.

Please make sure that the provided phone number is correct and that your phone is turned on after arrival. When we have no contact within the waiting time, we have the right to leave the airport or train station. We can not wait longer without having contact. If there is contact between our driver and passenger, then the driver waits until you meet him but can charge the extra waiting time.

For Pickups from hotels, offices or home address, you have a complimentary waiting time of 15 minutes after the agreed pickup time. When you are not ready at the agreed pickup time, the following waiting costs will be charged;

• Random Car Class: €50,- Per Hour
• Business Car Class: €60,- Per Hour
• Van: €70,- Per Hour
• Minibus: €110,- Per Hour

Please also note that this is not always possible. The driver needs to be at another location after your transfer. Kindly inform in advance if this is possible or not.

The prices shown are always per vehicle and include 9% VAT. The maximum number of passengers and bags, which can comfortably fit in each vehicle is shown under each car class upon booking. The number of passengers does not affect the price.

In a sedan max. 3 persons, in a van max. 7 or 8 persons. This is also shown upon booking.

We will try to arange the car you would like to travel with, if you book a transfer at least 3 days in advance. But we can’t guarantee this for 100%. At least you will be transported with a vehicle which is in the same class.

For example: You would like to book a BMW 7 series. If this is not possible we will provide a Mercedes S Class or Audi A8.

Yes, every driver carries your luggage into the car and helps you to get in if needed.

Yes, that is possible. Actually, all our drivers are well-dressed and wears a tie. Please mention your request when you order.

Yes, all our drivers have a dispensation to drive on tram and bus lanes in Amsterdam. This enables them to avoid long queues waiting for traffic lights and crossings.

Yes, you can if you order in advance. If its a last minute request, please mention this directly to the driver. Additional costs may apply.

When you book with us, we will need your payment in advance. Would you have additional requests during your journey? In that case, yes, in all our vehicles it is possible to pay by credit card, except with Diners Club.

No, unfortunately that is not possible. If you are able to come out of the wheelchair and the wheelchair can be folded, you can travel with us.

Only if you travel to or from Schiphol Airport, and your bike is already disassembled and packed in a carton travel box, we can take it in a van. Please provide the dimensions to make sure this will fit in the vehicle.

We only accept small pets if they travel in a crate or on the lap. Please inform availability before booking.

No, we cannot select our drivers this way.

In case of lost items, please contact our call center dialing +31-647 04 04 07. In most cases we are able to reunite you with your belongings.